Cart 0

FAQ'S

Is it possible to order a specific color?

Our hair is non-dyed and collected from donors directly. Each bundle color varies a little. It arranges from black, dark brown, to about a medium brown. For real virgin hair, it is normal that the color varies from the top to ends. As we all know, the longer the hair, less nutrition will reach to ends. Usually virgin hair ends will be lighter than top and middle.

Will the hair have split/dry 
ends?

Split Ends--For virgin NON-DYED & NON-ACID BATH hair, when donors’ hair is long enough, less nutrition will actually reach the ends. So split ends are really normal, and CANNOT be avoided, especially when hair is longer than 18''! ONLY processed and acid bath hair has no spilt ends at all! If you are picky, we do not recommend to purchase. 
Dry Ends--Our hair will be a little dry, especially longer virgin hair. With correct conditioning and moisturizing treatments, the hair will be revitalized.

Will the hair contain gray strands?

Virgin, non-dyed hair will sometimes have a few gray strands inside. We attempt to pick out all gray hair during production, but we DO NOT guarantee 100% no gray hair, please understand, and it’s perfectly fine to pick those strands out yourself.

Will the hair have that corn chip smell?

We promise no corn-chip chemical smell! Our hair is 100% chemical-free! We not only care about beauty but also our customer's health! But we do wash the hair when we produce it so it may have a little shampoo smell. We still always recommend for you to shampoo it before installing.

Length

The wavy and curly hair textures appear much shorter than the straighter textures. You should measure the length of hair when it is completely stretched!